F.A.Q.
1. What is the FSUCard?
The FSUCard is the official identification card for The Florida State University.
It serves as your key into campus life. Many facilities and events that you can
attend and/or participate in will require that you have a valid FSUCard. This
is the reason for your color picture on the front of the card.
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2. How and where do I use my FSUCard?
Using your FSUCard is very easy. You will find that you use it all the time,
so take a good look at your card. The front is a typical identification
card with your photo and two sets of numbers - a 16-digit account
number and your library number. On the back is a magnetic stripe
that is read by electronic readers and opens the door to a wide
variety of services.
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3. What is the 16-digit number on the
front of the FSUCard?
Your FSUCard can be activated as a debit card. The large magnetic stripe
at the bottom of your FSUCard is your bank card stripe. You receive an account
number with receipt of your FSUCard. You are under no obligation to activate
the account. It does, however, offer may conveniences.
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4. Can I use my FSUCard as a debit
card?
Yes.
You can use your FSUCard as a debit card to:
- Purchase items and services at on campus facilities and a wide variety
of off campus merchants. Purchases are fast and easy. The card can be used
in lieu of cash payments or payments by check.
- Pay any University related charges.
- Have your left over financial aid and any University refunds directly deposited
into your FSUCard account and avoid standing in line.
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5. How does the SmartChip on the front
of my FSUCard work?
Your chip is a pre-paid vending chip; this allows you to pay for a variety
of services on campus.
Follow these easy steps to add value to your SmartChip:
1. Stop by one of the 40 Cash to Chip machines located on campus. Insert
your
FSUCard chip up and chip first into the card reader. Add value with $1,
$5, $10, or $20 bills into the bill acceptor.
2. You are now ready to use your FSUCard like cash in soda and snack machines,
copiers, washers and dryers on campus.
Adding cash value to your FSUCard eliminates the need to carry coins and
can even save you money, with discounts on can sodas and copies.
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6. As a student, does my first
FSUCard cost anything?
There is a $10 fee for the first FSUCard that is assessed when you receive
your card. The cost is posted on your University Accounts Receivable and
can be paid at the FSUCard Center, at the Student Financial Services Office
in the University Center, or on-line at fees.fsu.edu.
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7. What if my FSUCard is lost
or stolen?
Your FSUCard is a vital part of every day life at FSU and care should be
taken to ensure that the card is not lost, stolen or damaged.
If your card is lost or stolen, and you have a bank account with your card,
immediately report it to SunTrust (24 hrs a day, 7 days a week at 1-800-SUNTRUST).
Come to the FSUCard Center to obtain a replacement FSUCard. There is a replacement
fee of $15 for all lost, stolen or damaged cards.
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8. Where is the FSUCard Center
located?
The FSUCard Center is located in the Woodward Avenue Garage on the corner
of Woodward Ave. and West Call Street. We are open Monday through
Friday, 8 AM to 5 PM to assist you. Cashiers hours are from 8:30
AM to 4:30 PM Monday through Friday. Our phone number is (850)
644-7777.
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9. What do I do after I have
received a replacement FSUCard?
If your FSUCard has been replaced and YOUR CARD NUMBER HAS CHANGED, you
will need to notify the following offices of this change immediately.
SunTrust Bank:
If you are using the banking option offered with your card, you need to
notify customer service and re-pin your new FSUCard for ATM use.
The money in your account will be transferred from your old account
to your new account within 48 hours. STOP USING CHECKS THAT HAVE
YOUR OLD ACCOUNT NUMBER PRINTED ON THEM. To avoid delays in posting
deposits, be sure that you notify anyone mailing or wiring deposits
to you that you have a new account number. If you need cash before
your balance transfer, please speak to a customer service representative
at the time you are transferring your account.
FSU Dining Services:
If you are on a meal plan with FSU Dining Services,
you need to take your new FSUCard to the FSU Dining Services office located
in room 234 of the Union so they can update their files with your new
card number.
Residence Halls Using Card Entry:
If you reside in any residence hall requiring entrance with your FSUCard,
it will take over night to update the security files or you can
go to the Housing Office and have them update your record immediately.
Library:
Please notify the staff at the Library you have a new library number.
Vending:
If your card was lost or stolen and you had money on your chip, the balance
will not be refunded.
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